VIP Player Expectations for Player Development- Darryl McEwen Interview [VIDEO]

VIP Player Expectations for Player Development- Darryl McEwen Interview [VIDEO]

Casino hosts have a very demanding job, especially when it comes to making accommodations for VIP players. Knowing a player’s preferences and expectations is valuable information for hosts which can ultimately enhance their performance. URComped and TRIO360 CEO Craig Shacklett interviews Darryl McEwen, The Seven Stars Insider and Mr. AC Casino, to get insight from a VIP player’s perspective about player development expectations, host recommendations, and much more! Listen to podcast version.

Topics discussed include:

  • What is Atlantic City like currently
  • Time it takes players to see casino changes when new leadership comes in
  • How new leadership succeeds in a casino
  • Atlantic City capacity and state regulations
  • What do the best casino hosts do
  • What is the ideal response time for a casino host
  • Loyalty to host versus casino loyalty
  • What VIP treatment looks like
  • Expectations of a casino host
  • Preferred communication with casino hosts

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