How long do you have with a customer to grab their attention and make an impact? Nick Ippolito, Player Development Mentor AKA “The Host Whisperer,” explains to URComped CEO, Craig Shacklett, how to make the most of your relationship with a customer. This topic alongside telemarketing in the casino industry, transparency, negotiating, and much more is discussed in today’s Cocktails at the Tangiers.

Topics Discussed:

• Telemarketing in the casino industry
• How long do you have to make an impact with your customer?
• Transparency with your customers
• Giving advice while also being respectful
• Negotiating to find a middle ground