Testimonials
TRIO360 is changing the game in casino marketing and player development by bringing Streamlined Booking & Efficient Outbound Efforts, Organized Management & Accountability, Better Work/Life Balance & Day to Day Structure, Positive Player Response and MORE to the table. Don’t just take it from us. Listen to what our partners are saying:
Streamlined Booking & Efficient Outbound Efforts
How has TRIO360 streamlined your booking process?
“We have just seen a reduced amount of human error and we’ve seen a much more efficient way of getting a reservation in.”
-Kacie Martin, VP Player Development
Have you been able to book more business with TRIO360?
“One of my favorite things is trying to get as many trip points as possible, get as many high ADT players in, and you know you’re generating money by doing that.”
– Michael Spellman, Casino Host
How has selling changed with TRIO360?
“It’s so quick and I could send double the amount of invites than I would normally have time to do.”
– Suzanne Ferrari, Casino Host
What should casino hotel executives know about TRIO360?
“It really ties everything together nicely for us, and we’ve seen some great success”
– Alejandro Guardado, VP Hotel Operations
Has TRIO360 helped you book more business?
“Bringing those people in that sort of fall through the cracks is helping for sure.”
– Suzanne Ferrerri, Casino Host
What was communication like before TRIO360?
“TRIO sort of has freed me up from having to actually log events in as a seperate step… It’s automatically keeping track of it.”
– Michael Spellman, Casino Host
How does TRIO360 eliminate “busy work” and help you accomplish more as a host?
“TRIO has made our jobs so much more efficient.”
– Suzanne Ferrerri, Casino Host
How has TRIO360 changed your selling process?
“TRIO has definitely made it easier to run any sort of campaign.”
– Michael Spellman, Casino Host
Has TRIO360 helped you book more business?
“Our events the last few months have been really really good, and I attribute it to TRIO.”
– Suzanne Ferrari, Casino Host
How has TRIO360 improved your job as a host?
“It’s one stop shopping. I can receive a text. I can book a room. I can check the play. It’s all in one place.”
– Michael Spellman, Casino Host
How has Trio360 helped your hosts become more effective in marketing events and booking guests?
“It used to take a week to call every single person and get them engaged, and now it can be done in a couple of hours. “
– Nic Miner, Casino Host
How has the booking process changed with TRIO360?
“Going from 15 minutes for booking a trip to 30 seconds (with TRIO360), allows me to really get through my day and to bring more trips in.”
-Nic Miner, Casino Host
April 2022 Trio360 Webinar: Player Development Three Time Buckets
“You can maximize the value of your hosts by giving them more time on activities that are directly impacting revenue growth.”
– Craig Shacklett, CEO
April 2022 Trio360 Webinar: Removing the Obstacles- Speed and Efficiency
“It was just me behind a computer, and the whole thing was done in 20 minutes. It was pretty impressive and we got a lot of ‘atta boys’ from the higher ups.“
– Nic Miner, Casino Host
April 2022 Trio360 Webinar: Elevating Your Service- Service at Scale
“Our no-shows for events went from 50 to 15, and those 15 spots can get taken care of because we have a soon enough notice.”
– Nic Miner, Casino Host
Organized Management & Accountability
What were some issues caused by email for host reservations? How has TRIO360 solved those issues?
“Luckily, things have been modified and corrected now thanks to TRIO… So if there ever was a discrepancy, we can identify where that was.”
– Alejandro Guardado, VP Hotel Operations
How has TRIO360 helped you as the leader of the host team?
“We’re all on the same page, and we’re all selling to the entire database of hosted customers versus one of a few team members taking higher initiative than the rest. “
– Kacie Martin, VP Player Development
How does TRIO360 show management reports of your daily work?
“I don’t have to try to remember every singe conversation I had or write down every single person I contacted so I can load it in the system and say I did it. I do it in TRIO and they (management) can see it in real time.”
– Suzanne Ferreri, Casino Host
How has TRIO360 helped with the accountability in the reservations department?
“Now we know exactly who got the request, who put the reservation in, because everything is stamped with that individual’s name.”
– Alejandro Guardado, VP Hotel Operations
What is visibilty like with TRIO360 in seeing who takes initiative?
“It allows us to share best practices and it allows me to see some people are taking initiatives that maybe I didn’t know about.”
– Kacie Martin, VP Player Development
How does TRIO360 help protect your valuable player data?
“If we have team members that come and go…we don’t have to worry about information being taken home with them. We are able to keep that safely stored, secured here.”
– Kacie Martin, VP Player Development
What is different about the visibility you get with TRIO360?
“We’re able to manage the customers’ expectations of getting them taken care of immediately versus waiting for one person to have to be available.”
– Kacie Martin, VP Player Development
How has Trio helped your team support each other and better serve your customers?
“A lot of the ‘he said/she said’ stuff that you run into with any host program is now essentially completely eliminated.”
– Nic Miner, Casino Host
April 2022 Trio360 Webinar: Laying the Foundation- Transparency and Metrics
“The hosts can log what they discussed with a player and when they expect them to come in. Then the software can tell us whether they came in or not. So we can directly attribute the driving of a trip to an actual host.”
– Lindsay Grant, CMO
Better Work/Life Balance & Day to Day Structure
How has TRIO360 improved your job as a host?
“I’m not tied to my phone like I was before. When I’m not on property, the other casino hosts can actually take over and take care of my guests for me.”
– Michael Spellman, Casino Host
How has TRIO360 affected your work-life balance?
“Last night was the first night I really have been out since we’ve been using TRIO. And it was so different. It was like a weight off your shoulders. Honestly, you actually have a life.”
– Suzanne Ferreri, Casino Host
Before TRIO360, what happened to a player when their host was out of office?
“So now (with TRIO360) a customer texts in. We know what the request is. Somebody on site is able to handle it probably within 5 minutes versus the hour long dialogue I just described.”
– Kacie Martin, VP Player Development
What does your work day look like with TRIO360?
“Its actually addicting to go through and clear them (the chats/ text messages) out, and keep the number of open chats down. It’s kind of fun actually.”
– Michael Spellman, Casino Host
How has it been trusting teammates to handle guests while you’re out of office?
“It’s extremely adaptable and it really does help you trust your teammates even more than we did…They really are doing the best they can and taking care of my guests.”
– Suzanne Ferreri, Casino Host
How does TRIO360 help improve host team morale and allow work-life balance?
“I do think this tool (TRIO360) will help bridge this team together and provide more camaraderie than the previous closed culture… and we can all have a better working relationship.”
– Kacie Martin, VP Player Development
How is your day organized with TRIO360?
“There is a great screen called ‘Host Status’ and you can see like ‘Oh, maybe I missed this one email or something… I can go in there and just make sure I have everything caught up that I need to do.”
– Suzanne Ferreri, Casino Host
Have you been able to book more business with TRIO360?
“The follow-up feature is a really great thing. It’s so easy to do…. Its going to fire me out a series of emails. Its going to tell me exactly what I need to handle when I get back to the office. “
– Michael Spellman, Casino Host
How has TRIO360 impacted your day to day functions?
“I can actually leave the office, because I’m not bogged down with all the administrative stuff.”
– Nic Miner, Casino Host
Positive Player/Host Response to TRIO360
What is the guest response to TRIO360?
“We explained, ‘This is a new system. If I’m not here somebody else can pick up the call, so you don’t have to worry. You don’t have to wait.’ And I never heard a bad response. “
– Suzanne Ferreri, Casino Host
What is the advantage of using TRIO360’s 10 digit number versus 5-digit number?
“For the host to be able to still have personable communication and the customer to feel comfortable with sharing information that helps build relationships, I think that 10-digit number is so very important.”
– Kacie Martin, VP Player Development
Would you recommend TRIO36?
“It’s one of those programs where you think, ‘I don’t know how I could live without this.’ And it just allows us to get so much work done, so fast, and so easily.”
-Nic Miner, Casino Host
Question and Answer
April 2022 Trio360 Webinar- Questions & Answers
Some Questions include:
How do you transition service people into effective salespeople?
How many texts should hosts send?
How do you follow federal guidelines with mass communication?
What is an example of a text sent through trio?
How are hosts responding via text? How should you accelerate host activities?