Testimonials

TRIO360 is changing the game in casino marketing and player development by bringing Streamlined Booking & Efficient Outbound Efforts, Organized Management & Accountability, Better Work/Life Balance & Day to Day Structure, Positive Player Response and MORE to the table. Don’t just take it from us. Listen to what our partners are saying:

Streamlined Booking & Efficient Outbound Efforts

How has TRIO360 streamlined your booking process?

“We have¬† just seen a reduced amount of human error and we’ve seen a much more efficient way of getting a reservation in.”¬†

-Kacie Martin, VP Player Development

Have you been able to book more business with TRIO360?

“One of my favorite things is trying to get as many trip points as possible, get as many high ADT players in, and you know you’re generating money by doing that.”

– Michael Spellman, Casino Host

How has selling changed with TRIO360?

“It’s so quick and I could send double the amount of invites than I would normally have time to do.”

– Suzanne Ferrari, Casino Host

What should casino hotel executives know about TRIO360?

“It really ties everything together nicely for us, and we’ve seen some great success”

– Alejandro Guardado, VP Hotel Operations

Has TRIO360 helped you book more business?

“Bringing those people in that sort of fall through the cracks is helping for sure.”

– Suzanne Ferrerri, Casino Host

What was communication like before TRIO360?

“TRIO sort of has freed me up from having to actually log events in as a seperate step… It’s automatically keeping track of it.”

– Michael Spellman, Casino Host

How does TRIO360 eliminate “busy work” and help you accomplish more as a host?

“TRIO has made our jobs so much more efficient.”

– Suzanne Ferrerri, Casino Host

How has TRIO360 changed your selling process?

“TRIO has definitely made it easier to run any sort of campaign.”

– Michael Spellman, Casino Host

Has TRIO360 helped you book more business?

“Our events the last few months have been really really good, and I attribute it to TRIO.”

– Suzanne Ferrari, Casino Host

How has TRIO360 improved your job as a host?

“It’s one stop shopping. I can receive a text. I can book a room. I can check the play. It’s all in one place.”

– Michael Spellman, Casino Host

Organized Management & Accountability

What were some issues caused by email for host reservations? How has TRIO360 solved those issues?

“Luckily, things have been modified and corrected now thanks to TRIO… So if there ever was a discrepancy, we can identify where that was.”

– Alejandro Guardado, VP Hotel Operations

How has TRIO360 helped you as the leader of the host team?

“We’re all on the same page, and we’re all selling to the entire database of hosted customers versus one of a few team members taking higher initiative than the rest. “

– Kacie Martin, VP Player Development

How does TRIO360 show management reports of your daily work?

“I don’t have to try to remember every singe conversation I had or write down every single person I contacted so I can load it in the system and say I did it. I do it in TRIO and they (management) can see it in real time.”

– Suzanne Ferreri, Casino Host

How has TRIO360 helped with the accountability in the reservations department?

“Now we know exactly who got the request, who put the reservation in, because everything is stamped with that individual’s name.”

– Alejandro Guardado, VP Hotel Operations

What is visibilty like with TRIO360 in seeing who takes initiative?

“It allows us to share best practices and it allows me to see some people are taking initiatives that maybe I didn’t know about.”

– Kacie Martin, VP Player Development

How does TRIO360 help protect your valuable player data?

“If we have team members that come and go…we don’t have to worry about information being taken home with them. We are able to keep that safely stored, secured here.”

– Kacie Martin, VP Player Development

What is different about the visibility you get with TRIO360?

“We’re able to manage the customers’ expectations of getting them taken care of immediately versus waiting for one person to have to be available.”

– Kacie Martin, VP Player Development

Better Work/Life Balance & Day to Day Structure

How has TRIO360 improved your job as a host?

“I’m not tied to my phone like I was before. When I’m not on property, the other casino hosts can actually take over and take care of my guests for me.”

– Michael Spellman, Casino Host

How has TRIO360 affected your work-life balance?

“Last night was the first night I really have been out since we’ve been using TRIO. And it was so different. It was like a weight off your shoulders. Honestly, you actually have a life.”

– Suzanne Ferreri, Casino Host

Before TRIO360, what happened to a player when their host was out of office?

“So now (with TRIO360) a customer texts in. We know what the request is. Somebody on site is able to handle it probably within 5 minutes versus the hour long dialogue I just described.”

– Kacie Martin, VP Player Development

What does your work day look like with TRIO360?

“Its actually addicting to go through and clear them (the chats/ text messages) out, and keep the number of open chats down. It’s kind of fun actually.”

– Michael Spellman, Casino Host

How has it been trusting teammates to handle guests while you’re out of office?

“It’s extremely adaptable and it really does help you trust your teammates even more than we did…They really are doing the best they can and taking care of my guests.”

– Suzanne Ferreri, Casino Host

How does TRIO360 help improve host team morale and allow work-life balance?

“I do think this tool (TRIO360) will help bridge this team together and provide more camaraderie than the previous closed culture… and we can all have a better working relationship.”

– Kacie Martin, VP Player Development

How is your day organized with TRIO360?

“There is a great screen called ‘Host Status’ and you can see like ‘Oh, maybe I missed this one email or something… I can go in there and just make sure I have everything caught up that I need to do.”

– Suzanne Ferreri, Casino Host

Have you been able to book more business with TRIO360?

“The follow-up feature is a really great thing. It’s so easy to do…. Its going to fire me out a series of emails. Its going to tell me exactly what I need to handle when I get back to the office. “

– Michael Spellman, Casino Host

Positive Player Response to TRIO360

What is the guest response to TRIO360?

“We explained, ‘This is a new system. If I’m not here somebody else can pick up the call, so you don’t have to worry. You don’t have to wait.’ And I never heard a bad response. “

– Suzanne Ferreri, Casino Host

What is the advantage of using TRIO360’s 10 digit number versus 5-digit number?

“For the host to be able to still have personable communication and the customer to feel comfortable with sharing information that helps build relationships, I think that 10-digit number is so very important.”

– Kacie Martin, VP Player Development