The Five Commandments of Player Development: Jim Sulima Interview
In this interview, URComped CEO Craig Shacklett sits down with Jim Sulima, AKA Super Host 88 and Director of Player Development at Tioga Downs, to break down his 5 Commandments…
Old-School Hosting: The Lost Art of Player Development with Henry Pisano
URComped CEO Craig Shacklett sits down with true industry original Henry Pisano, Player Development OG and owner of Pisano Destinations, for a conversation that spans the evolution of casino hosting…
The True Customer Experience: Cocktails at the Tangiers- Nick Ippolito Interview
After releasing the article, "The Elephant In The Room: Casino Security," Nick Ippolito, Player Development Mentor AKA "The Host Whisperer," joins URComped CEO, Craig Shacklett in a deep discussion about…
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Player Reactivation and Retention: Jim Sulima Interview [VIDEO]
Jim Sulima, Director of Player Development at Rocky Gap Casino Resort, joins URComped CEO Craig Shacklett to explore effective strategies for reactivating and retaining casino players. The discussion dives into…
VIP hosting for iGaming and Sports Betting: Jim Sulima Interview
In the fast-growing world of iGaming and sports betting, VIP hosting is now a major component. In this interview we discuss the importance of building relationships in a virtual environment,…
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The End of Freeplay: Cocktails at the Tangiers- Nick Ippolito Interview [VIDEO]
Following a controversial comment about removing freeplay, Nick Ippolito, Player Development Mentor AKA "The Host Whisperer," explains his reasoning to URComped CEO, Craig Shacklett. Not only is Freeplay on the…
How to Build a Casino Player Development Program: Cocktails at the Tangiers- Nick Ippolito Interview
Back in high demand, Nick Ippolito Player Development Mentor AKA "The Host Whisperer," discusses with URComped CEO, Craig Shacklett, how to build a casino player development program from the ground…
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Casino Marketing Abandoning Table Game Players: Cocktails at the Tangiers- Nick Ippolito Interview [VIDEO]
In this recent interview, Nick Ippolito, Player Development Mentor AKA "The Host Whisperer," discusses with URComped CEO, Craig Shacklett, how player development has been giving table players the short end…
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Renovating Player Development: Cocktails at the Tangiers- Nick Ippolito Interview [VIDEO]
In this recent interview, Nick Ippolito, Player Development Mentor AKA "The Host Whisperer," discusses with Trio360 and URComped CEO, Craig Shacklett, how he transforms the culture of player development ("PD")…
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Casino Customer Service: Cocktails at the Tangiers- Nick Ippolito Interview [VIDEO]
In this recent interview, Nick Ippolito, explains to Trio360 and URComped CEO, Craig Shacklett, the importance of customer service in the casino space and how it differs from player development.…