Transparency With Customers: Cocktails at the Tangiers- Nick Ippolito Interview [VIDEO]

How long do you have with a customer to grab their attention and make an impact? Nick Ippolito, Player Development Mentor AKA "The Host Whisperer," explains to URComped CEO, Craig…

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The End of Freeplay: Cocktails at the Tangiers- Nick Ippolito Interview [VIDEO]

Following a controversial comment about removing freeplay, Nick Ippolito, Player Development Mentor AKA "The Host Whisperer," explains his reasoning to URComped CEO, Craig Shacklett. Not only is Freeplay on the…

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VIP Player Expectations for Player Development- Darryl McEwen Interview [VIDEO]

Casino hosts have a very demanding job, especially when it comes to making accommodations for VIP players. Knowing a player's preferences and expectations is valuable information for hosts which can…

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