Department Synergy Archives

The Five Commandments of Player Development: Jim Sulima Interview

Post author:Casino Marketing University
Post published:January 30, 2026
Post category:Player Developement
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In this interview, URComped CEO Craig Shacklett sits down with Jim Sulima, AKA Super Host 88 and Director of Player Development at Tioga Downs, to break down his 5 Commandments…

Casino Marketing Abandoning Table Game Players: Cocktails at the Tangiers- Nick Ippolito Interview [VIDEO]

Post author:Casino Marketing University
Post published:April 10, 2024
Post category:Player Developement
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In this recent interview, Nick Ippolito, Player Development Mentor AKA "The Host Whisperer," discusses with URComped CEO, Craig Shacklett, how player development has been giving table players the short end…

Renovating Player Development: Cocktails at the Tangiers- Nick Ippolito Interview [VIDEO]

Post author:Casino Marketing University
Post published:February 21, 2024
Post category:Player Developement
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In this recent interview, Nick Ippolito, Player Development Mentor AKA "The Host Whisperer," discusses with Trio360 and URComped CEO, Craig Shacklett, how he transforms the culture of player development ("PD")…

Casino Customer Service: Cocktails at the Tangiers- Nick Ippolito Interview [VIDEO]

Post author:Casino Marketing University
Post published:November 22, 2023
Post category:Player Developement
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In this recent interview, Nick Ippolito, explains to Trio360 and URComped CEO, Craig Shacklett, the importance of customer service in the casino space and how it differs from player development.…

Marketing Benefits of Casino Department Synergy- John Clinton Interview [VIDEO]

Post author:Casino Marketing University
Post published:March 29, 2021
Post category:Branding and Audience Engagement Operations
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When you get a new position, switching roles is an adjustment of itself. Switching departments and using that to your advantage is a larger beast to tackle. Someone with a…