Casino Marketing Abandoning Table Game Players: Cocktails at the Tangiers- Nick Ippolito Interview [VIDEO]

In this recent interview, Nick Ippolito, Player Development Mentor AKA "The Host Whisperer," discusses with URComped CEO, Craig Shacklett, how player development has been giving table players the short end…

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Renovating Player Development: Cocktails at the Tangiers- Nick Ippolito Interview [VIDEO]

In this recent interview, Nick Ippolito, Player Development Mentor AKA "The Host Whisperer," discusses with Trio360 and URComped CEO, Craig Shacklett, how he transforms the culture of player development ("PD")…

Continue ReadingRenovating Player Development: Cocktails at the Tangiers- Nick Ippolito Interview [VIDEO]

Casino Customer Service: Cocktails at the Tangiers- Nick Ippolito Interview [VIDEO]

In this recent interview, Nick Ippolito, explains to Trio360 and URComped CEO, Craig Shacklett, the importance of customer service in the casino space and how it differs from player development.…

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Retail Technology is Taking Over Casinos- Theatro Interviews[VIDEO]

Technology that has exploded in the retail space is now doing the same within casinos. Kim Scott, Senior Product Marketing Manager for Gaming and Hospitality, and Amy Bakos, AVP of…

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History of the Venetian’s Success -Hospitality Resources Interview[VIDEO]

Grand canals and gondolas. Top-notch pools and Italian-inspired architecture. World-class casino and all-suites resort. YES! We are talking about Venetian Las Vegas. This renowned casino has set itself apart since…

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Effective Software Creates the Best Service for VIP Players & Player Development- TRIO360 Interview [VIDEO]

Most CRM software is built to be serviceable to multiple industries with general sales' needs in mind. These broad and versatile systems are probably helpful in many industries, but when…

Continue ReadingEffective Software Creates the Best Service for VIP Players & Player Development- TRIO360 Interview [VIDEO]