Casino Marketing Abandoning Table Game Players: Cocktails at the Tangiers- Nick Ippolito Interview [VIDEO]

In this recent interview, Nick Ippolito, Player Development Mentor AKA "The Host Whisperer," discusses with URComped CEO, Craig Shacklett, how player development has been giving table players the short end…

Continue ReadingCasino Marketing Abandoning Table Game Players: Cocktails at the Tangiers- Nick Ippolito Interview [VIDEO]

Renovating Player Development: Cocktails at the Tangiers- Nick Ippolito Interview [VIDEO]

In this recent interview, Nick Ippolito, Player Development Mentor AKA "The Host Whisperer," discusses with Trio360 and URComped CEO, Craig Shacklett, how he transforms the culture of player development ("PD")…

Continue ReadingRenovating Player Development: Cocktails at the Tangiers- Nick Ippolito Interview [VIDEO]

Casino Customer Service: Cocktails at the Tangiers- Nick Ippolito Interview [VIDEO]

In this recent interview, Nick Ippolito, explains to Trio360 and URComped CEO, Craig Shacklett, the importance of customer service in the casino space and how it differs from player development.…

Continue ReadingCasino Customer Service: Cocktails at the Tangiers- Nick Ippolito Interview [VIDEO]

VIP Player Expectations for Player Development- Darryl McEwen Interview [VIDEO]

Casino hosts have a very demanding job, especially when it comes to making accommodations for VIP players. Knowing a player's preferences and expectations is valuable information for hosts which can…

Continue ReadingVIP Player Expectations for Player Development- Darryl McEwen Interview [VIDEO]

Experience Marketing: Building Successful Loyalty Programs – Ben Koff Interview [VIDEO]

Maya Angelou once said, “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” The…

Continue ReadingExperience Marketing: Building Successful Loyalty Programs – Ben Koff Interview [VIDEO]

Casino Competitive Advantage Strategy- Denstone REA Consultants Interview [VIDEO]

What differentiates casinos from one another and allows a competitive advantage? How do you determine the impact your casino has on guests and creates loyalty? What are the changes to…

Continue ReadingCasino Competitive Advantage Strategy- Denstone REA Consultants Interview [VIDEO]