![Read more about the article Building Player Relationships in the Digital Age: Jim Sulima Interview [VIDEO]](https://trio360.vip/wp-content/uploads/2025/03/TN_Jim-Sulima-2_Full-Interview.png)
In this interview, Jim Sulima, Director of Player Development at Rocky Gap Casino Resort, discusses with URComped CEO, Craig Shacklett, the strategies and best practices for fostering meaningful connections with…
![Read more about the article Transparency With Customers: Cocktails at the Tangiers- Nick Ippolito Interview [VIDEO]](https://trio360.vip/wp-content/uploads/2024/09/1533823206296.jpg)
How long do you have with a customer to grab their attention and make an impact? Nick Ippolito, Player Development Mentor AKA "The Host Whisperer," explains to URComped CEO, Craig…
![Read more about the article The End of Freeplay: Cocktails at the Tangiers- Nick Ippolito Interview [VIDEO]](https://trio360.vip/wp-content/uploads/2024/07/pexels-john-guccione-www-advergroup-com-1874301-3531895-scaled.jpg)
Following a controversial comment about removing freeplay, Nick Ippolito, Player Development Mentor AKA "The Host Whisperer," explains his reasoning to URComped CEO, Craig Shacklett. Not only is Freeplay on the…