Technology that has exploded in the retail space is now doing the same within casinos. Kim Scott, Senior Product Marketing Manager for Gaming and Hospitality, and Amy Bakos, AVP of Solutions and Product Marketing, sit with Craig Shacklett, CEO of URComped and TRIO360, to share Theatro’s journey, how it is impacting casinos daily, and more! For more about Theatro, go to https://www.theatro.com/ 

Listen to podcast version of Amy Bakos Interview here.
Listen to podcast version of Kim Scott Interview here.

Topics Discussed Include:

• What is Theatro
• What problem does Theatro solve
• Amy’s background prior to Theatro
• Value of personalization and customer service
• How did Theatro enter the casino industry
• Revenue impact
• What does Theatro look like
• -How do voice commands work with Theatro
• What issues does Theatro solve for casinos
• How is Theatro used by casinos
• Theatro onboarding
• What is next for casinos with Theatro