In this recent interview, Nick Ippolito, explains to Trio360 and URComped CEO, Craig Shacklett, the importance of customer service in the casino space and how it differs from player development. They analyze how casino customer service directly affects players, why it’s important for other departments to understand player development, how casino players differ from retail customers, and so much more. Listen to podcast version.
- How casino customer service affects players
- Explaining Player Development to other departments
- Servicing casino customers vs. retail customers
- What’s unique about players
- Gambler behavior and triggers